Last updated: 13 November 2026
Life happens. Here’s exactly how changes, cancellations and refunds work for bookings with Claire Butler.
Workshops (online and in person)
48 hours or more before the workshop: let me know and I’ll move your seat to the next workshop date at no cost. If you’d prefer a refund, I’ll refund you in full, less any payment processing fees.
Less than 48 hours before, or no-show: your seat can’t be refunded or moved, but you’re welcome to send someone in your place. Just let me know their name and email before the workshop.
If I cancel or change the date
If I need to cancel or reschedule a workshop, you can choose to move to the new date or get a full refund.
Corporate team bookings
Cancellation and rescheduling terms for team bookings are set out in your quote or agreement. If nothing is agreed in writing, a date can be moved once at no cost with at least 7 days’ notice.
Consulting and retainer services
As set out in your proposal or agreement.
How to cancel or request a refund
Email hello@clairebutler.co.za or WhatsApp 064 524 0731 with your name and booking date. Approved refunds are paid back to your original payment method (or by EFT) within 7–10 business days.
Nothing in this policy limits your rights under the Consumer Protection Act or the Electronic Communications and Transactions Act.